Last updated: 09.06.2025

The web portal available at https://giftgames.store is made available by the Service Provider under the terms and conditions set forth in this document, which constitutes regulations under the Act of July 18, 2002 on the provision of electronic services (hereinafter referred to as “Regulations”).

Contact details of the Service Provider:
E-mail adress: orders@giftgames.store

These Regulations set out the rules for the use of the Portal, the types of services provided through the Portal and the rights and obligations of users and the Service Provider. Familiarization with these Regulations is the responsibility of each user of the Portal.

1. DEFINITIONS

Portal – an Internet portal operating at https://giftgames.store.

Service Provider – Arina sp. z.o.o. z siedzibą w Ząbkach pod adresem ul. Drewnicka 6 lok. 106, 05-091 Ząbki, NIP (Tax Identification Number): 1251461785, REGON: 141090790,
KRS – 0000284792

User – an individual who uses the Services provided by the Service Provider.

Service – services provided electronically through the Portal.

Game – a product in the form of a computer game created on the order of the User, delivered in digital or boxed form, constituting a work within the meaning of the Law on Copyright and Related Rights.

Business day – one day from Monday to Friday, except for public holidays.

2. GENERAL PROVISIONS

The service provider undertakes to provide services to the User to the extent and under the conditions specified in the Regulations.

The User undertakes to use the Portal in accordance with the rules set forth in the Regulations, applicable laws and rules of social intercourse.

Use of the Portal implies acceptance by the User of the terms and conditions set forth in the Regulations and Privacy Policy.

The Service Provider complies with the principles of protection of Users’ personal data provided for by the Regulation of the European Parliament and of the Council (EU) 2016/679 dated 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. The User consents to the collection, storage and processing of personal data by the Service Provider for the purpose of providing the service. Detailed rules for the processing of Users’ personal data are defined in the Portal’s Privacy Policy. The Service Provider may use the User’s data for the purpose of marketing the services only with the User’s express consent or based on the relevant legislation.

The user is obliged to use the Portal in a way that does not interfere with its functioning, in particular by not using certain software (including malware) or devices.

3. GENERAL TERMS AND CONDITIONS OF SERVICE

The Service Provider provides through the Portal public and free of charge services consisting, in particular, in enabling the User to access the Portal, including the information posted on the Portal and to display it on the User’s terminal equipment.

The Service Provider through the Portal allows you to place an order for voluntary paid services in the form of creating a Game.

Information about the Game on the Portal website constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code of April 23, 1964.

Technical requirements necessary to use the services provided by the Service Provider:

– A device with access to the Internet,

– A web browser that supports cookies,

– email access.

The user shall bear the fees associated with Internet access and data transmission in accordance with the tariff of his Internet service provider.

4. PLACING AN ORDER

The Service Provider, through the Portal, provides Users with the opportunity to order the creation of a Game in accordance with the information on the Portal website.

User in order to order the Game:

– places an order for the selected version of the Game and confirms that he/she has read the Terms and Conditions and the terms of the final license

– makes payment in accordance with the Service Provider’s price list by traditional transfer to the account number indicated in the message confirming acceptance of the order or by voucher.

– fills in the Order Form for the personalization of the Game indicating the required data

The User should fill out the form, completely, in accordance with the instructions provided in the body of the form, and in particular, the User should avoid indicating proprietary names covered by third-party copyrights.

The scope of processed data may include: name of the ordering person, e-mail address and contact telephone number, shipping data (name, surname, address), personal data of the recipient (name, nickname, other data disclosed by the customer required in the form), data of third parties indicated by the customer as participants in the game/gift (name, nickname), photos, images, graphics or other graphic files containing the image of persons indicated by the customer, additional content included by the customer in the personalization form (e.g. quotes, descriptions of situations, references to third parties). The customer declares that he/she owns full copyrights to the attached photos, images, graphics, and has obtained permission to process the images of the people in the photos for the purpose of the order. By completing the form, the User simultaneously confirms that he/she is authorized to provide the Service Provider for the purpose of creating the Game with information about the recipient and other third parties included in the Game (in personal data).

Upon receipt of an order, the Service Provider sends a message to the User’s e-mail address confirming acceptance of the order, including a description of the terms and conditions of the order and including information on making payment for the order.

As soon as the User makes payment for the order, the contract for the creation of the Game is concluded.

The service provider fulfills the order of the Digital Edition on the following dates

– Digital Edition -. Up to 4 business days* after acceptance of the form by the Service Provider. The Client receives in an email a link to download the Game.

– Box Edition -. Up to 6 working days* after acceptance of the form by the Service Provider. The 6th day follows n ad delivery of the shipment with the Game In addition, you should add the delivery time of the shipment depending on the selected delivery option. D o 4 business days* after acceptance of the form by the Service Provider, the Client also receives in an e-mail a link to download the Game in the Digital Edition.

– DIY Edition – up to 4 business days* after acceptance of the form by the Service Provider. The Client receives in an email a link to download the Game and the personalized cover in the form of a .PDF file.

The *realisation of 4 working days means that if the order was accepted on Monday, for example, the final date for receiving the game in the form of a link to an email address is Friday.

If the User does not receive the package in a timely manner, the package will be returned to the Service Provider’s address. The cost of returning the parcel and reshipping will be borne by the User.

The Service Provider reserves the right to send the Game only after receipt of payment by the User.

The Game is made available to the User in digital form through the OneDrive system or, in the case of the Box Edition, through a shipping option previously selected during the order. In order to be able to download the Game, the User shall receive a link to download the Game via one of the systems indicated in the preceding sentence to the e-mail address indicated during ordering. The link to the Game expires after 60 days counted from the date of receipt of the product.

5. USE OF THE GAME

In order to properly run the Game, you need a computer that meets the following hardware requirements:

Operating System: Windows 8 or later
Processor: Dual-core Intel Core i5
RAM: 8 GB DDR3
Graphics Card: Intel HD Graphics 6000
Memory: 1 GB of free hard drive space
Peripherals: Keyboard, mouse, speakers

The User acquires the Game under a non-exclusive license in order to use it for his own use. The Service Provider is entitled to market the Game with a similar composition, however, each time the Game is personalized based on the questionnaire received by the User and in this form it is made available only to this User.

The User does not have the right to edit the Game in any way, to copy and reproduce copies of the Game, to share (except with the next of kin) or resell in whole or in part, or to use the Game or any part of it to create another product or work within the meaning of the Law on Copyright or Related Rights.

The terms and conditions of the final license are an integral part of the contract concluded with the User.

6. ACCOUNTABILITY

The Service Provider shall not be liable for the User’s entering incorrect data (in particular, by providing incorrect data in forms or surveys available on the site or provided by the Service Provider), providing incomplete or erroneous information on the basis of which the services are performed, as well as the User’s acting in a way that hinders or prevents the Service Provider from providing and performing the services.

The Service Provider is not responsible for the User’s inability to complete the Game for reasons other than an error in the Game resulting from the Service Provider’s actions.

The service provider ensures that the game was correctly recorded on the medium (disc or flash drive) and is not responsible for improper use, which may result in its damage and inability to read the files.

The User shall be solely responsible for infringement of copyright or other rights of third parties in connection with the Service Provider’s use in the Game of content provided by the User. In the event that claims for infringement of copyright or other rights of third parties are made against the Service Provider, the User shall assume the claims and indemnify the Service Provider in this respect.

The Service Provider may refuse to perform the Game if it has a reasonable doubt about the User’s authorization to use the content indicated in the survey.

The Service Provider shall not be liable for the consequences of the User’s use of the Portal in a manner inconsistent with the provisions of the Terms and Conditions, applicable laws and rules of social coexistence or customs in force in this regard.

The Service Provider reserves the right to suspend or terminate the provision of individual functionalities of the Web Portal due to the need for maintenance, review or expansion of the technical base or software. Suspension or termination of the provision of individual functionalities of the Portal must not violate the rights of the User.

7. WITHDRAWAL FROM THE CONTRACT

A user who is a consumer has the right to withdraw from a contract concluded at a distance or off-premises within 14 days from the date of conclusion of the contract. In order to observe the deadline for withdrawal, it is sufficient to send an unequivocal statement before its expiration, to the Service Provider’s registered office address or e-mail address.

In the event of effective withdrawal from the contract, it is considered not concluded. All payments received from the consumer will be returned immediately, no later than 14 days from the date of receipt of the statement of withdrawal. The payment shall be returned in the same form in which the payment was made, unless the consumer has expressly agreed to another way of return that does not involve any costs for him.

In accordance with Article 38(3) of the Law of May 30, 2014 on consumer rights, the right to withdraw from the contract does not apply to a contract whose subject is a personalized product, i.e. made to the consumer’s specifications or serving to meet his individualized needs.

Therefore Withdrawal from the contract is possible only until the start of the process of personalization of the product (until you receive an email about receipt and approval of the personalization form). P about the commencement of work on customization of the product (e.g., preparation of graphics, texts, renders), the right to withdraw from the contract expires.

Digital content and services provided before the deadline

In the case of services or digital content delivered without the use of a tangible medium, if their performance began with the express consent of the consumer before the expiration of the deadline for withdrawal and after informing him of the loss of the right of withdrawal – the right of withdrawal also does not apply.

8 ADVERTISEMENTS

In case of non-performance or improper performance of services by the Service Provider, the User is entitled to submit a complaint by e-mail to the Service Provider’s e-mail address orders@giftgames.store.

A properly submitted complaint should include the User’s designation (name and surname and e-mail address), the subject of the complaint along with an indication of the period to which the complaint relates and the circumstances justifying the complaint. In the case of incomplete data, the Service Provider will call the User to supplement the data.

The Service Provider will consider the complaint within 14 days of receiving the complaint. Failure to consider the complaint within 14 days means its acceptance by the Service Provider.

Minor bugs or glitches that do not prevent completion of the game are not grounds for filing a complaint and receiving a refund. In the event that it is not possible to complete the game despite meeting the minimum hardware requirements, or there are bugs in the personalization of the game, after sending evidence in the form of screenshots or recordings of gameplay, you are entitled to a complaint in the form:

1. digital version – resubmit a properly working game in the form of a link and a one-year voucher for one digital version.

2 Box Edition – send by mail (at the studio’s expense) a properly working game together with a printed personalized disc and a one-year voucher for one digital edition.

The studio is not responsible for damage resulting from a poorly handled shipment by the shipping company. In such a situation, please contact the product supplier

The service provider offers free shipping only in case of a return for the Box Edition or the first shipment to the customer. If the customer does not receive the package and it is returned to the service provider, the customer pays the next shipping cost himself.

9. INTELLECTUAL PROPERTY

All content posted on the Portal and the Game (including graphics, text, page layout and logos), enjoy̨ the protection provided for copyright and are the exclusive property of the Service Provider. Use of them without the written consent of the Service Provider shall result in civil and criminal liability.

The User is obliged to use any content posted on the Portal only for his/her own personal use. Use of the content for other purposes is permitted only if so indicated explicitly by the Service Provider on the Portal.

The use of the Portal, including the use of textual materials, graphics, photos, applications, databases or other content, does not imply the acquisition of any rights by the User with respect to the indicated content, and in particular does not imply the acquisition of property rights, related rights or licenses.

It is prohibited to undertake the following activities without the express consent of the Service Provider:

copying, modifying and transmitting electronically or otherwise the Portal or its parts, as well as individual content made available through it distributing in any way the content published on the Portal, downloading the contents of databases and secondary use of it in whole or in part.

10. FINAL PROVISIONS

The Service Provider reserves the right to amend these Regulations. The Service Provider will notify the change of the Terms and Conditions on the website of the Web Portal at least 14 calendar days before the changes to the Terms and Conditions become effective. The change in the provisions of the Regulations does not apply to Users who have placed an order for a paid Service during the term of the previous version of the Regulations. An amendment to the Regulations during the term of a continuous contractual relationship is binding on the other party, if the requirements set forth in Article 384 of the Civil Code have been observed, and the party has not terminated the agreement within the notice period of 14 calendar days.

The Service Provider reserves the right to periodically disable access to the Portal or selected functionalities of the Portal in case it is necessary to expand or maintain the Service Provider’s technical or ICT resources related to the operation of the Portal.

In other matters not regulated by the provisions of these Regulations, the relevant provisions of Polish law shall apply.

Disputes arising as a result of the provision of services under these Regulations shall be submitted to the jurisdiction of the court of general jurisdiction according to the seat of the Service Provider, unless otherwise provided by applicable law.

A user who is a consumer has the right to use out-of-court methods of dispute resolution and redress through mediation or arbitration. Regardless of this, the consumer may seek assistance from the municipal (district) consumer ombudsman. All necessary information can be obtained from the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. The user, who is a consumer, may furthermore use the electronic way of resolving disputes with the Service Provider through the ODR platform available at ec.europa.eu/odr.